Hello!!!

I have noticed a few post starting to appear again commenting how hard it is to get hold of me, so i thought i'd post this for info.

Pm's - I don't mind getting pm's at all, and will answer them whenever i can. Just please be aware that i normally get between 10-20 pm's per day, and it is not always possible to get back to everyone, although i do try!!!

Calls - It would appear that i am not always getting messages that people are leaving for me. I understand how frustrating this can be, and i apologise. Without saying too much i think i know what/who the problem is, and i am looking to get this sorted. Once again if you do leave a message and i don't reply please don't think i can't be bothered, it is more than likely i haven't been given it.

E-mails - We have similar problems to other companies who people have been complaining about....spam. I am currently getting approx 200 e-mails per day at them moment, and it isn't always easy to spot the genuine requests from the spam.
Again i apologise, but there aren't enough hours in the day to sort through them all.
On the plus side if you want any cheap Viagra, Russain brides, or an extra 2-4 inches down below i now have hundreds of links to places that can help lol.

Internet Quotes - Quite simply i don't do them, so if you request a quote via the Keith Michaels website it won't be me who looks at it.

Please also be aware that if you have recieved a letter from us reference paperwork we're waiting for, or you need to make a payment, please ask to speak to our admin department, as thats what they're employed to do. Again you can speak to me if you prefer, but it could take a while to get through.

Once again i do apologise to those who haven't been able to get through to me, but please remember i am only human!!!
Whereas 'the other company' ;) have 10+ people doing Subarus quotes (at a guess) i am only 1 person, so do tend to be a bit rushed.
We actually had 1 person from Scoobynet complain last week that i shouldn't have had a 10 minute lunch break. :rolleyes:

I hope the above is a help, and i will certainly do whatever i can to help, wether it be for a new quote, adjustment to current policy, renewal, or just a query.

Thank you

Gary :thumb:

Hi Moley,

Cheers for the heads up.

I need to change my vehicle details tomorrow, when i ring do i ask for you or can admin sort me out?

Basically 03 STI purchased turned out to be a lemon and have now come to an agreement with the dealership with a swap of vehicle. Of the top of your head will i have to pay any admin fee's etc. Can't see the car being more to insure as it's basically the same vehicle just different Reg and colour.

Hi mate

You'd need to speak to me for that.

Am in 09.00 - 18.00 (although would be better trying after 09.15) ;)

Please be aware that i am out the office tomorrow (Friday 04th July)

Thanks

I never understand what the issues about not getting through to you are Gary - I have always got through first time every time. Maybe I am just lucky :D

I never understand what the issues about not getting through to you are Gary - I have always got through first time every time. Maybe I am just lucky :D

Me too, never had a problem.

Me too, never had a problem.

same as just the luck of the draw i guess

Maybe if you spent less time on the internet looking at forums and calling people, you would get more work done:lol:

Just kidding mate lol.

Renewal due very soon, so sure I will contact you shortly for a quote.

Live long, die oblong........

Cheers folks :thumb:

I am also going to be out the office on the 28th July, as i'll be having the joys of a camera down my throat. :eek: