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Ive bought a Kitchen from MFI, including 2 solid Walnut worktops ...after fitting them we noticed a colour variation ...& when we oiled them as part of the waterproofing procedure the variation became even more apparent.
Ive contacted them & even had the Store manager (reluctantly) come out to take a look ...once he saw the problem he immediatley agreed to replace one work top
Our gripe is can we expect MFI to refit the worktop (even though they didnt originally fit it)? or even reimburse us to have it fitted ...as it's a bit of a biatch due to the gas hob needing to be refitted
Am i being unreasonable? as so far they have refused point blank ...& im severley tempted to tell them to take the whole bloody kitchen back & shove it!!!
Chances are tellin them to come and uninstall it all and take it away putting your kitchen back to how it was before they arrived should get them jumping. contact the credit car d company if thats how you paid and ask for them to claim the money back as your not happy with the supplied product and dont want it..... Should get them jumping up and down a bit I should imagine....
Nothing ever goes straight forward though does it when stuff like this happens. for the price they charge too you think theyd get it right
They won't stand for re-fitting costs. All they will say is that you should've brought it to their attention before fitting them. Plus would you really want some fitters from MFI coming and making a total bollocks of your kitchen ? It's like complaining about the food in a restaurant, and the chef gobbing on your dinner !
It might be a good idea to get both worktops changed, preferably for ones from the same batch so you can ensure a good colour match, but I reckon you'll have to bite the bullet on the labour costs.
I think your a bit out of order expecting them to fit the top to be honest.
As you stated you could see the colour variation when you recieved the product and should have compained then.
I would have thought the best way to handle it is to get them to fit it (i've never seen any problems with their fitting service) at a reduced rate or cost price. Maybe sy they could do it at a time to suit them in next few weeks or when there guys finish another job early?
Don't want to sound harsh but should never have fitted the top if not entirely happy.
Being a 'natural' material we were told & indeed expected a variation ...but also told that once oiled (which is normally done 'after' fitting) that they would even up ...what they failed to tell us, was that they meant between the blocks within a worktop!
MFI selling solid walnut tops,they must be moving up in the world then.I thought they only sold veneered wood or walnut "effect".
As for fitting it,i guess if you've done it once then at least you know how to do it.
Currently having ongoing issues with B&Q and involving, delayed delivery of worktops, then constant damaged deliveries, then them telling me they couldn't send in their fitters but if I got someone in they would re-imburse me plus a goodwill gesture (my original fitters couldn't wait around for the 10 - 12 weeks it took to eventually get everything supplied undamaged).
Now they are going back on their word an refusing to pay all my costs and offering a pathetic goodwill gesture - don't want to go into the finer detail as I have been advised I'll probably need to go legal.
Its amazing what the words 'trading standards' can have!
They're going to replace the offending worktop ...although having a look at their display, im not too sure which worktop should be replaced- the Mahoganey one ...or the Pine one! (there really was that much difference!) ...& they've also agreed to meet me half way with regard to fitting costs ...but seeing as that was a figure i had plucked from thin air ...& doubled it, i cant really complain!
P.S I didnt believe that they did 'real' wood either! ...but get your missus to drag you in there & have a look!
P.P.S & If you do go down the MFI route & purchase a kitchen ...DONT use their fitters @ £1200 a pop (MFI use my 'thin air & double it' tactic) ...& dont buy their appliances either ...use the power of t'internet!
Ditto the message about using the internet to source your built in kitchen appliances. I saved a good few hundred of 'your English pounds' over the price quoted by B&Q - also getting higher spec &/or newer models at the same time.
MFI & Kitchen problem!
for the price they charge too you think theyd get it right
