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Old 05 August 2009, 12:40   #1 (permalink)
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Default Anyone with Orange and looking to get out of contract?

Read on...

Thousands can cancel Orange contracts after loophole is opened | BitterWallet

A friend of a friend has just called up and said the following...

Quote:
just so others can know.

call lasted 4 mins 38 seconds. 2 mins of that i was on hold. orange pac code is in the post and i will be cancelled once i use it
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Old 05 August 2009, 12:43   #2 (permalink)
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Good. robbing gits!

I canceled my contract by ringing up, telling them i wouldn't be paying them anymore and sending their POS phone back and told them to take me to court if they wanted. Never did hear from them again.
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Old 05 August 2009, 13:12   #3 (permalink)
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Lol what did they do to piss you off so bad?
Although that said I had the same discussion with O2 years ago.
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Old 05 August 2009, 13:15   #4 (permalink)
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Are any of the others any better though? No point cancelling my contract if there isn't a better alternative. I've been with Orange for several years and Vodafone before that, and both have been/were a pain at times.
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Old 05 August 2009, 13:17   #5 (permalink)
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I just pay £10 a month PAYG now. Get 300 free txts and free weekend calls and never spend the whole £10. Sure beats ~£40-50 a month contract.
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Old 05 August 2009, 13:18   #6 (permalink)
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Quote:
Originally Posted by Snazy View Post
Lol what did they do to piss you off so bad?
Although that said I had the same discussion with O2 years ago.
Nothing really, they gave me free premier account status, never had any problems. Just wanted to put my account/contract on "hold" for a few months while i was out of the country but they wouldn't let me so just said fine sod you then
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Old 05 August 2009, 13:24   #7 (permalink)
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This is how big companies can be scared wittless by customers - and can hold them back from making the T&Cs worse than you signed up to.

Customer power at work.

Truth is, Orange is probably no worse or better than all the others!
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Old 05 August 2009, 13:37   #8 (permalink)
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Just rang them and was told until I receive my text message informing me of the price change, I cant cancel. When it arrives ( round 11 Aug!) i am well within my rights to cancel! Jobs a goodun. Or it will be. Hopefully.
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Old 05 August 2009, 14:00   #9 (permalink)
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Thank fook for that - i can get rid of this HTC crappy phone :0
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Old 05 August 2009, 17:02   #10 (permalink)
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Good stuff
Personally I am more than happy with Orange, but remembered others saying they were not, so thought the link would help.

Just wish they could get my Premier working properly, thats my only gripe.
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Old 05 August 2009, 17:07   #11 (permalink)
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I get no mobile phone signal at home or work so it hardly matters to me anyway
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Old 05 August 2009, 20:51   #12 (permalink)
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my missis just rang up got it cancelled with no resistance, shes only 6 months in.

thanks michael
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Old 05 August 2009, 20:53   #13 (permalink)
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Quote:
Originally Posted by antc View Post
my missis just rang up got it cancelled with no resistance, shes only 6 months in.

thanks michael
Has she had the text yet?
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Old 05 August 2009, 21:09   #14 (permalink)
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Been with Orange for years, used to rate them, but IMHO going downhill
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Old 05 August 2009, 21:16   #15 (permalink)
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Quote:
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Has she had the text yet?
yes ages ago she doesn't delete her messages took her a while to find it
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Old 05 August 2009, 22:03   #16 (permalink)
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Thanks. It appears they are insisting that you have recieved the text which is understandable.
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Old 05 August 2009, 22:09   #17 (permalink)
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Anything for t-mobile? I want out of mine
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Old 05 August 2009, 22:30   #18 (permalink)
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Quote:
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Thanks. It appears they are insisting that you have recieved the text which is understandable.
nope they never even asked her , just tell them you got it
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Old 05 August 2009, 22:57   #19 (permalink)
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lol no worries dude, pleasure to be of service...

I hope she enjoys her Blackberry as much as you
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Old 05 August 2009, 23:02   #20 (permalink)
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Quote:
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nope they never even asked her , just tell them you got it
They can see from their screen, the guy i spoke to knew i hadn't had it yet.
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Old 05 August 2009, 23:14   #21 (permalink)
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Quote:
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Anything for t-mobile? I want out of mine
Same here.
Biggest POS phone and provider I've ever had.

Only reason I moved from O2 was because it was run by CPW, who are the next biggest POS.
Problem is, T-Mobile doesn't work in my village, let alone my house!

Only 15 months left.....
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Old 05 August 2009, 23:30   #22 (permalink)
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Quote:
Originally Posted by MattW View Post
They can see from their screen, the guy i spoke to knew i hadn't had it yet.
thats unlucky.


snazy who told you i like the blackberry

iphone fan through and through
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Old 06 August 2009, 08:50   #23 (permalink)
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Quote:
Originally Posted by antc View Post
thats unlucky.


snazy who told you i like the blackberry

iphone fan through and through
Errm errrm, oh my bad, yes of course you are a fanboy, whatever was I thinking.
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Old 06 August 2009, 19:26   #24 (permalink)
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I upgraded a few weeks ago. i wonder if i will ge the text soon? I'll cancel straight away, then take out another contract and sell my HTC Hero.

Winner winner chicken dinner.
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Old 06 August 2009, 19:30   #25 (permalink)
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no because if you read the link any contracts after june won't be able to
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Old 06 August 2009, 19:30   #26 (permalink)
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lol thats what I told my sister to do, she aint understanding it.
She got a S/E phone that she just dont get on with. Got the text. I said cancel, and just use the PAC online and start a new contract with new phone....

I shall have to try and explain again.

You might find you started a new contract AFTER the changes had been applied, in which case, no text, no deal.
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Old 06 August 2009, 19:31   #27 (permalink)
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Quote:
Originally Posted by antc View Post
no because if you read the link any contracts after june won't be able to
I was just saying that!!

Now accept the picture on the Blackberry you dont own will you !
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Old 06 August 2009, 21:00   #28 (permalink)
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Speaking to Retentions as I type - I don't want to leave Orange but they don't know that! So they've offered me an extra 600 minutes each month until the end of my contract if I accept their new rates.

Easy as taking candy from a baby.
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Old 06 August 2009, 21:16   #29 (permalink)
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Quote:
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Speaking to Retentions as I type - I don't want to leave Orange but they don't know that! So they've offered me an extra 600 minutes each month until the end of my contract if I accept their new rates.

Easy as taking candy from a baby.
Hehe excellent.
Glad this is working out for so many people.
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Old 06 August 2009, 21:36   #30 (permalink)
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I was on hold for 1hr and 11 mins i hung up in the end as i couldn't be arsed to wait. Could be because i rang from a vodafone mobile and they could tell this, orange is pants at my house hence wanting to cancel. I cancelled all my add ons last month as i simply don't use the phone at all and saved £18, so when i do get through i'll be saving another £25

On the link posted there were some people towards the end saying how we should all feel bad trying to use a loophole to rip off orange If they weren't trying to rip off all their customers with these charges then no one would be exploiting this loophole.

Thanks for the info Snazy

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