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Just spoken to the customer care manager. He told me the Vauxhall technician (came up from Luton!) has been out and tried my car (twice) and has been unable to diagnose the problem and therefore is unable to fix the problem Very odd me thinks
Anyhoos I now have an appointment with the franchise manager tomorrow to discuss where we go from here. Will post the outcome tomorrow.
Oh and that'll be £210 spent on hire car so far!!
Spec'c'57 Anymore news on yours yet???
Volks Has your mate managed to sort a new car yet??
Last edited by blu-scoob; 13 November 2008 at 19:52.
[color="Blue"] He told me the Vauxhall technician (came up from Luton!) has been out and tried my car (twice) and has been unable to diagnose the problem
He did agree that the problem exists though didn`t he?
The Accord my mate was after fell through, he was trying to get 12 months tax thrown in with the deal. Meanwhile, during one of his `I`ll think about it` periods another salesman sold the car for the screen price!
He did agree that the problem exists though didn`t he?
Yes he did.
Just got back from Vauxhalls;
They've agreed to swapping the vehicle with no cost whatsoever to me. Will be delivered late January!! I certainly didn't expect that!!
I have to run about in my car for now but to be fair they have sent it back fully valeted and with a FULL tank (490 odd miles) of diesel!!
My persistence has finally paid off
Now, did the chap from VX give any indication as to the possible cause? Did he think it was a one off?
I know different!
I'm gobsmacked. He had no idea what it is, (and its not common as he personally hasn't seen or heard of it before [like you say though we know different ]) which why I'm ending up with a new one! It apparently didn't make economical sense to carry on throwing money at mine on top of the hire car charges!! Makes sense and I'm happy (no ecstatic) with the result. (58 plate car at 2007 price )
They've agreed to swapping the vehicle with no cost whatsoever to me. Will be delivered late January!! I certainly didn't expect that!!
I have to run about in my car for now but to be fair they have sent it back fully valeted and with a FULL tank (490 odd miles) of diesel!!
My persistence has finally paid off
Spec'c'57 keep on at them, its worth it!!
about time. will be contacting them again this week as its 10 days since they had our letter and they have to reply in that time ( not sure if phone calls count) TBH tho my van HAS been ok for the last few weeks. BUT its the parts/spares supply that is the issue now. Other van STILL in awaiting its new fuel tank (LPG) only been there since 2nd Oct.
we still DONT want it tho. Finally (well so they say) the new LPG tank for other van SHOULD be in 2moro. We Cannot bear to wait 7/8 weeks for pretty much any part which started last year waiting for a filter for the service.
Funnily enough STILL no LPG tank. also have chased vauxhall/suppling dealer about an update, it looks like the customer care team see an oppotunity to sell another 2 vans hench the call a few weeks ago. BUT they are now looking at pricing up our 2 vans to take them back. TBH we want a full refund on the 57 plate one and as much as possible on the 56. See where we go in a few days i guess.
Answer to the above. Nowhere. Just had an aftersales rep here for a meeting and ALL they will offer In 'GOODWILL' is a possible replacement 57 plate (if they find a suitable LPG) for the 56... Time for some legal letters i think...
Quick update from me as well; After some time and many arguments I have now driven home in my replacement brand new 58 plate Zafira! Just go's to prove that you can get a replacement if you're persistent enough
Oh nice development today. I fired an email to auto express yesterday and a journo called today. he calling vauxhall media for all details on there side.
Oh nice development today. I fired an email to auto express yesterday and a journo called today. he calling vauxhall media for all details on there side.
Nice Bet that gives VX a rocket up their @r5e to move things along quite swiftly!!
Keep us posted.....
seems that way. Firstly vx have called and offered to replace the older van with a newer diesel, we get to choose off of network Q. The newer one is in talks still as they seem to think there havent been enough issues. only off the road for 90 days in its first year. Anyway the airbag light is now on
Not that quickly, BUT hopefully progressing. Auto Express been on the phone again and are watching/getting updates from vauxhall weekly. Still no real solution altho an offer is maybe in the post. We gave the supplying dealer a shock yesterday tho. took my van in for a service they actually called after home time friday. means i kept there van for the weekend when they called again yesterday i i told them until something was sorted they WONT be getting the van back. well that started a hillarious chain of events, we had 3/4 phone calls in 10 mins threatening to come collect from our yard ( told them it was locked inside) Told if we drive it, it wont be insured its on our company policy until i take it off as they want £7 per day for ins. anyway i eventually took it back and no-one said a word.
I'm liking your style need to be kept on their toes the shower of f**kin idiots Keepin my fingers crossed you get a suitable outcome soon.
Mine has been in already (only two weeks old) It has a noisy ABS unit and the central locking on one of the doors had stopped working!! I f**kin give up!! First and last time I ever buy a Vauxhall
Back it for a full refund. There seems there might still be the offer of a newer van to replace the older one. well we spoke to the district manager yesterday who first said of the offer. when we asked to what value van can we have off network Q we never actually got a reply. maybe as we said what ever its worth just give us the money as all we will do is sell it. strangly we never got an answer.
Our new Zaf has started to gain the 'mysterious' wheel wobble like the last car The rejection letter got sent to them on Monday, so just waiting for a reply now. NEVER will I EVER buy a crappy Vauxhall Piece of 5hit again
__________________ THE FUTURES BRIGHT, THE FUTURES BLU
Our new Zaf has started to gain the 'mysterious' wheel wobble like the last car The rejection letter got sent to them on Monday, so just waiting for a reply now. NEVER will I EVER buy a crappy Vauxhall Piece of 5hit again
Just spoken to the customer care manager who said the District manager will not consider rejection until they have seen the car first. Fed up of going back and forth to sh1tty Vauxhall dealerships. Told him because of what happened last time I'm not prepared to do that. Left him with it, the story continues...........
__________________ THE FUTURES BRIGHT, THE FUTURES BLU
Seems not a lot is happening on our front, can get a contact number for the managers office at luton if you would like.
^^ Now that might not be a bad idea ^^
The end of Vauxhalls letter says :
Quote:
If you do not wish to liase with Lookers Ellesmere Port again, I would respectfully, advise you to visit an alternative Vauxhall dealership. However, if you wish to reject your vehicle under your contract of sale, you will have to discuss this with the dealership whom you purchased the vehicle from.
Vauxhalls say the dealership need to reject the car however the dealership principal says its Vauxhalls who do the rejections and have recommended they do that (if nothing else just to stop my whineing I reckon ) seems we're at stalemate as they don't seem to know their @rse from their elbow
__________________ THE FUTURES BRIGHT, THE FUTURES BLU
Car gone in to VX (for assessment) as not got a hope in hell of getting a rejection without letting them look at it!!
Made them come and collect it tho
I'll post the outcome tomorrow when we get it back.
__________________ THE FUTURES BRIGHT, THE FUTURES BLU
We still not had a reply to our letter of a month ago. Will be calling the managers office 2moro. If you want the number just shout. still on the bright side my new berlingo should arrive in the next few weeks.
Very odd me thinks 
they only have a few days left before we start pushing again.
Just got back from Vauxhalls;
but to be fair they have sent it back fully valeted and with a FULL tank (490 odd miles) of diesel!! 
]) which why I'm ending up with a new one! It apparently didn't make economical sense to carry on throwing money at mine on top of the hire car charges!! Makes sense and I'm happy (no ecstatic) with the result. (58 plate car at 2007 price 
)
BUT its the parts/spares supply that is the issue now. Other van STILL in awaiting its new fuel tank (LPG) only been there since 2nd Oct. 
