AWD

1. Lexus LS400
2. Toyota Yaris
3. Lexus GS300
4. BMW 7-Series
5. Rover 75
6. Lexus IS200
7. Jaguar XJ-Series
8. Mercedes-Benz E-Class
9. BMW 5-Series
10. Toyota Camry
11. Mercedes-Benz C-Class
12. Skoda Octavia
13. Mazda 626
14. Subaru Forester
15. Toyota Starlet
16. Volvo S80
17. Jaguar S-Type
18. Toyota Corolla
19. Mercedes-Benz S-Class
20. Toyota Land Cruiser
21. Suzuki Wagon R
22. Subaru Legacy
23. Toyota Picnic
24. Audi A6
25. Porsche Boxster
26. Nissan QX
27. Daewoo Matiz
28. Volvo S70
29. BMW 3-Series
30. Porsche 911
31. Toyota Avensis
32. Audi TT
33. SAAB 9-5
34. Skoda Felicia
35. Volkswagen Bora
36. Jaguar XK-Series
37. Honda Accord
38. Mazda Xedos 6
39. Mazda Demio
40. Nissan Micra
41. Honda Intergra R
42. Mitsubishi Colt
43. Subaru Impreza
44. Volvo V70
45. SEAT Toldeo
46. Toyota MR2
47. Mitsubishi Galant
48. Audi A8
49. Audi A4
50. Hyundai Sonata
51. Honda CR-V
52. Honda Civic
53. Toyota RAV4
54. Mercedes-Benz SL-Class
55. Daewoo Leganza
56. Audi A3
57. BMW Z3
58. Mitsubishi Spacewagon
59. Volvo S40
60. Citroen Xantia
61. Mercedes-Benz CLK
62. Mercedes-Benz A-Class
63. Renault Safrane
64. SAAB 9-3
65. Daihatsu Sirion
66. Mazda MX-5
67. Daihatsu Grand Move
68. Mercedes-Benz SLK
69. Honda HR-V
70. Nissan Almera
71. Mitsubishi Space Star
72. Mazda 323
73. Volvo V40
74. Isuzu Trooper
75. Honda Prelude
76. Perodua Nippa
77. Suzuki Grand Vitara
78. Hyundai Lantra
79. Nissan Patrol
80. Toyota Celica
81. SEAT Cordoba
82. Nissan Primera
83. Honda Shuttle
84. Mitsubishi Carisma
85. Volkswagen Lupo
86. Ford Fiesta
87. Mitsubishi Shogun
88. Proton Persona
89. Renault Laguna
90. Daihatsu Cuore
91. Hyundai Atoz
92. Mazda 121
93. SEAT Arosa
94. Volkswagen Passat
95. Alfa Romeo 166
96. Proton Coupe
97. Vauxhall Corsa
98. Rover 400 Series
99. Mercedes-Benz M-Class
100. Ford Ka
101. Renault Clio
102. Hyundai Accent
103. Daewoo Nubria
104. Volkswagen Golf
105. Hyundai Coupe
106. Suzuki Alto
107. Ford Focus
108. Ford Scorpio
109. Daewoo Lanos
110. Peugeot 406
111. Daihatsu Charade
112. Kia Pride
113. Nissan 200SX
114. Rover 200 Series
115. Volkswagen Polo
116. Audi Cabriolet
117. Peugeot 306
118. Ford Puma
119. SEAT Alhambra
120. Peugeot 806
121. Volkswagen Beetle
122. Ford Mondeo
123. Kia Mentor
124. Vauxhall Omega
125. Citroen Xsara
126. Daihatsu Terios
127. Jeep Cherokee
128. Alfa Romeo 156
129. Peugeot 206
130. Subaru Justy
131. Nissan Terrano II
132. Chysler Voyager
133. Jeep Grand Cherokee
134. Suzuki Swift
135. Proton Persona Compact
136. Land Rover Discovery
137. Suzuki Baleno
138. Ford Escort
139. Renault Megane
140. Chysler Neon
141. Peugeot 106
142. Vauxhall Astra
143. Vauxhall Zafira
144. Ford Galaxy
145. Fiat Marea
146. Ford Cougar
147. SEAT Ibiza
148. Renault Scenic
149. Rover 800 Series
150. Vauxhall Vectra
151. Fiat Brava
152. Suzuki Jimny
153. Citroen Berlingo
154. Renault Espace
155. Fiat Seicento
156. Daihatsu Fourtrak
157. Toyota Previa
158. Citroen Synergie
159. Jeep Wrangler
160. Rover 200 Series
161. Vauxhall Tigra
162. Fiat Punto
163. Alfa Romeo 145
164. Land Rover Range Rover
165. Volkwagen Sharan
166. Lotus Elise
167. Land Rover Freelander
168. Fiat Coupe
169. Citroen Saxo
170. TVR Chimaera
171. Alfa Romeo 146
172. Fiat Bravo
173. Rover MGF
174. Ford Explorer
175. Nissan Serena
176. Rover Mini
177. Kia Sportage
178. Fiat Ulysse
179. Vauxhall Frontera
180. Alfa Romeo GTV/Spider
181. Mercedes-Benz V-Class
182. Vauxhall Sintra

Gary Foster

Crikey ! that must have taken ages to type in ! cheers AWD.

RussP

Christ!

43rd!

How the mighty have fallen!

Glad i've got an import - that way maybe i'll get a decent dealer

Russ

AWD

Gary

They were listed on the Top Gear site in chunks of 20, so I just clicked on the 9 URLs in order and did a copy/paste.

Gary Foster

Aha ! the wonders of technology (us simple folk are easily impressed)

Bajie

Copy/Paste ...
Are you a Data Transcript Engineer

AWD

Is that another term for Word-monkey?

Jaggy Bunnet

The Lotus Elise at 166th

Never known an Elise owner to be anything other than ecstatic over his/her pride and joy. Strange ....

JB

Jolly Green Monster

iTrader: (4)

Subaru's are down lots on previous years..

so have the cars / dealers got worse or has the rest of the cars got better?

pslewis

1st to 43rd ?????????????????

There are those on here who will say that I am to blame for that!!

You thought residuals were bad now - wait till this comes out and bites our bums!!!

Its the dogy batch of MY97/MY98's isnt it that has hit??? all that piston slap and stuff??

Pete

pslewis

Or maybe its just that Subaru think they dont have to try now? witness:-

1. Clutch judder - what clutch judder say Subaru

2. Hesitation at 3000 RPM is now officially a feature of the car!! hmmmmm

3. Underseal coming off sir?? nah not a warranty item - wait for the annual body service and YOU pay to rectify it then!!

Pete

Nissan, Ford AND Vauxhall treated me better!

[This message has been edited by pslewis (edited 12 April 2001).]

AWD

Here's an introduction to the survey:

This year's Top Gear / JD Power survey looks at S- and T-plate cars registered between August 1998 and August 1999 and, as ever, it is an exercise in measuring customer satisfaction - in other words, how well a car and its manufacturer have lived up to owners' expectations.

But unlike surveys from previous years, which asked viewers and readers of Top Gear to take part, this year the DVLA sent questionnaires directly to a random sample of owners.

The survey process began last December when the DVLA mailed out around 100,000 questionnaires. They went to owners of every model of car of which at least 1,000 examples were sold during the survey period - lower sales volume cars were left out because they probably wouldn't generate the returns needed. In total, surveys were sent to owners of 182 different models and enough replies received to include them all in what is the biggest survey yet by a long way; last year's having 'just' 115 models in it.

Neil Smalley

If you look at the spread of scores the winner this year only scored 89 points. Last year The legacy and impreza scored 98 and 97 respectively. There are only 7 points covering first and 43rd place.

What you are seeing here is, I believe a few things.
1. Effects of rising insurance for the impreza.
2. Effects of rising fuel costs.
3. Increase in the popularity of the model.
4. Some dealers getting complacent.
5. Effects of various warranty items(short engine block, clutches etc).

It's 1 and 2 that really killed the scores this year. None of which are the really car's fault but as a consequence of owning a high performance fuel guzzling car.

AWD

The way that the survey was carried out may have influenced the results as well.

Before people who voted were people who:
a) watched Top Gear
b) could be bothered to vote

i.e. a larger proportion of enthusiasts and people with praise or axes to grind

This year's survey was sent to people at random and so the results are the average Joe's thoughts.

Just my 2 cents worth....

JohnD

iTrader: (5)

I have to admit I did critisize my car and the buying experience on the questionaire. I like the thing, but: -
Worst buying experience in 38yrs of car ownership, broken delivery promises, factory fitted options I did not order etc.
Rear diff. replaced after only 1800mls.
Sagging roof lining and "crinkly" sun roof blind lining - 3 attempts to cure!
Crap paint (DBM)
Poor syncromesh ( tried different oil-no improvement)
Poor fuel consumption - even considering its performance - my sons 300BHP Cosworth 4x4 is better!
All it needs is a few more people with similar experiences to knock it down the list! I love the thing but 43rd, although a shame, comes as no surprise.
JohnD

AWD

I wonder how Top Gear will play the changes to the top 10. We'll find out tonight.

ad

Thats it, i'm off to put a deposit on a Lexota or maybe a Rover 75 with optional Daily Express Pack - includes:
flat cap, slippers, pipe, CSMA membership and Gloria Hunniford video (or maybe its was a bad dream.

paul corrigan

only 43rd with the crap i have had off 4 nw dealers 43rd is an over rated result !!!

mat-e-boy

43. Subaru Impreza
Seems about right. Wondered what all the fuss was about with customer satisfaction after having two new vee dubs. Don't get me wrong the car is great but my dealer behaves as if they are stupid, stuck-up and dishonest. With the help of this forum I was totally aware of their behaviour... " no problems with my00 clutches sir!" to quote only one example.
I hope they improve but I think the cars and Subaru will fall further again next year.
Matthew

navigator

interesting to see you have to get down to well below car 70 before you even begin to see what you might call uk volume cars mondeo's, focus', astra etc. the overview will be interesing.
i recieved a survey this year....,my dealers been fine ...bit snooty this will do them good. But i can't fault the car apart from fuel consumption. Then top gear keeps driving them sideways round race tracks no wonder insurance has gone up as the cro-agnon men,get thier hands on the older models.
panic not.
why is it the top 10 are all grey suit cars apart from the yaris (somones got a sense of humour putting that there)
something strange about this survey.i wonder what the score difference is between no1 and 43rd?

AWD

Whooaahh - an episode of Top Gear I actualoly enjoyed. That's been a while in coming....

DJB

As was pointed out above, I think this is the first year in which Top Gear did not initiate the data collection. In previous years, if you didn't watch Top Gear you wouldn't have the opportunity to reply. Now that the DVLA is apparently conducting the survey sending out forms randomly, the results are likely to be different with less influence from enthusiasts.

In the USA, where JD Power originates, luxury cars always win (such as Lexus etc). Perhaps this years survey is falling into line with the US experience.

I was not involved in this survey although I do own a MY98. Despite the fact that I am delighted with my current car, it has not been as faultless as my previous MY95. And since then, the dealers have become a little bit complacent, I think. Hopefully this result will give them a shake.

D.

AWD

You can but hope....

Bas

To be honest I don't give a damn about the Impreza coming 43rd.

All I care about is that my Scoob's a hoot to drive...it's costing me a bomb to run but I wouldn't change it for the world...after all why buy a car like this and then complain about poor fuel consumption and expensive insurance.

OK if you've got serious reliability problems you've got a reason to complain but if not just enjoy the Scooby experience.

Bas

boomer

TV licence payers note...

Just how much did that 180-plus row of car pictures, hinges, locking-plates etc cost? The presenter didn't even mention several of the cars. A studio full of people, most of which who didn't take part. Pathetic pre-scripted interviews with manufacturers pr-folks.

The BBC at it's extravagent(ly wasteful) best

mb

AWD

But sadly still better than any other Top Gear that I've seen in ages...

HunterB

simes,

The Merc V Class is made in Spain and it really deserves its 181st place. I wonder how bad the Vauxhall Sintra is to merit being placed lower

RichardC

I think I will sell my Scoob and buy something else.

Let me think????????

Looks like a Toyota Yaris is better than a Scoob.

On second thoughts i'll keep the Scoob.

simes

Well I've been moaning for years that JD Power survey is skewed by the fact that the only people bothered to reply are either ecstatic or severely pi55ed off with their cars...

I guess it's still voluntary tho so still skewed to some extent.

So given the problems we all know about 43rd seems about right, and let's face it, is not that bad out of 182.

But never thought I'd see a Merc in 181st place !

Cheers

Simon

AWD

I find it amusing how the Vauxhall Frontera is consistently near the very bottom of the list.