Ok just to clear up what happened
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Originally Posted by Drivesmart
Nick why did you not bother to call like we asked you to?
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I phoned you and told you about the £60, you said you would look into it and took my phone number and would get back to me, you didn't get back to me so I phoned again, then you said:
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Originally Posted by Drivesmart
As we needed a couple of days to go back through the records(like i said to you at the time)to check what had happened
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Then you said if I email you a copy of my statement showing the charge you made you would send me a cheque which I have been waiting for.
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Originally Posted by Drivesmart
If you get in touch with your card info(we do not keep customers details after 1 month)we will get it sorted out for you asap.
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You didn't tell me this at the time thats why I have been waiting, about 1 month, for a cheque.
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Originally Posted by Drivesmart
do you honestly think we would go out of way to screw a customer for £60?
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Thats not really the point is it.
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Originally Posted by Drivesmart
Listen mistakes happen,If people feel the need to make posts on forums rather than to call us directly then thats up to them and it seems rather pathetic and childish
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As above, I did phone you twice and emailed you but you have done nothing about it. I gave you my phone number, my address and my email over a month ago, I shouldn't need to chase you up.
People feel the need to make posts like this on public forums because firstly after trying the conventional route and nothing happens, the company concerned usually want to "sort it out asap" and secondly to warn other users, this is what forums are for.
I'm making a valid complaint and you start insulting me
I have pm'd you my details, hopefully you will sort this out.
Thanks Nick